Frequently Asked Questions
What are your hours?
Our hours are Monday through Friday from 8:00am to 5:00pm.
How do I schedule an appointment to see an apartment?
Please call our office at (706) 814-7236 to schedule a viewing with one of our friendly leasing agents!
How do I apply?
You can find the application on our website under the “apply here” tab. You will be prompted to create an account to submit your application.
What are the requirements to qualify and get approved?
ATC requires that your gross monthly income equal three times the monthly rent rate. We also run a credit check and background check.
Do you accept housing vouchers?
ATC is not a Voucher Program participant. Unfortunately, we do not accept housing vouchers.
Can I obtain a co-signer to apply?
We do not accept co-sign situations, however, there is a parental guarantee offered for full-time students. To qualify for this you must provide proof that you are in college full-time and there is a fee of $25 charged to run the parents’ credit and income to approve the application.
What are the fees to apply?
ATC charges a $50 application fee, a $200 refundable security deposit and a $100 administrative fee. These fees need to be paid at the time an application is submitted in order for processing to begin and to reserve the apartment in your name. A higher deposit may be required after the application is processed, but this is a case-by-case situation.
What are your pet policies?
Helena Springs is a pet-free community.
How soon do you find out about upcoming availability?
Our tenants are required to provide a minimum 40 day notice to vacate, so our availability typically reflects around those notices. It is updated frequently here on our website as well.
Is there a waiting list?
We do offer an option for you to be notified as soon as a certain floorplan becomes available. Click on the “apply here” tab and select the property you are interested in (you may do this on multiple properties). There is an “availability” tab on each property’s page where you can see what is already available, as well as enter your contact information to be notified when a unit is available.
What does rent include and what bills am I responsible for?
ATC provides maintenance and routine pest control. Residents are responsible for power (total electric through Georgia Power), water/trash (there is a small fee for trash itemized on the water bill) through Multifamily Utility Company, and any other optional utilities such as cable/internet.
Do you offer short term leases?
ATC offers leases for 3, 6, 9 or 12 month leases. All prices listed reflect a 12 month lease. Additional fees apply to shorter terms as listed below:
- 3 month: additional $150 monthly
- 6 month: additional $50 monthly
- 9 month: additional $20 monthly
I need to move but my lease has not expired yet. What is the process and what are the potential fees?
- If you are breaking your lease, we need a minimum notice of 40 days to vacate. This form can be obtained in the office or via your resident portal. You must pay a pro-rated amount of rent through the 40 days as well as pay a termination fee equal to one month’s rent. Early termination of a lease will result in the security deposit being forfeited if this is your first lease term with ATC. Further details are covered on the vacate notice.
- If you have military orders to move, we require a 30-day notice to vacate and no termination fees will apply. This is for military orders ONLY.
How do I report a maintenance issue?
Please contact our office with any maintenance concerns that are in need of attention. We will promptly notify our maintenance staff to address your request.
How do I pay rent?
Every resident is encouraged to create a Resident Portal account. Here, you can pay rent by e-check or debit/credit card. We also accept checks or money orders in the office. There are no dropboxes on property so please plan accordingly – if you are not able to drop a check/money order by our office during business hours, you must pay online.
When is rent due?
Rent is due between the 1st and the 5th of every month. After the 5th, there is a late penalty of $50 and on the 10th, the penalty increases to $100.